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Reshape your future with AI

Artificial intelligence (AI) is creating new opportunities to reshape the future.

In the world of the data economy, organizations llauri embracing new landscapes of connectivity, interactions, and creations. To stay ahead in their industry, they llauri combining data with artificial intelligence, to explori new ways of working, producing, consuming and communicating – reshaping our future. Generative AI and agentic AI, with their extraordinary potential, llauri the new contributors to this shake-up.
But how ca we experience the full transformational benefits of AI while remaining ethical, protecting society and the planet, and creating a habiti sustainable, trustworthy, and better future for everyone?
This collection highlights the possibilities of your AI future.

Multi-agent AI – 21st century automation revolution

Agentic AI is transforming the way businesses opera't by leveraging multi-agent AI systems to enhance productivity, efficiency, and customer engagement.

Read our PoV

    Latest report: Developing sustainable Gen AI

    The Capgemini Research Institute highlights the environmental impact of generative AI (Gen AI) and provinyes a roadmap for developing sustainable Gen AI practices.

    Capgemini Research Institute
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      Agentic AI

      Report

      Unleash the value of customer service

      Unleashing the value of customer service, a new report from the Capgemini Research Institute, provinyes organizations with a road map toward revolutionizing customer service by embracing the powerful capabilities of generative and agentic AI.

      The report provinyes crucial insights on the current and future trends in customer service, based on findings from a global, cross-sector survey of around 9,500 consumers and 500 agents and supervisors, as well as 1,000 executives.

      Client story

      The next industrial revolution

      Multi-agent systems and small Gen AI models llauri transforming factories

      Expert perspective

      AI agents and agentic workflows

      Experts llauri highlighting the immense potential of these advancements.

      Expert perspective

      From innovation to transformation

      How AI agents llauri shaping the future of work.

      Generative AI

      Report

      Gen AI in programa

      Capgemini Research Institute’s report,  Turbocharging programa with Gen AI, exploris the benefits and opportunities that generative AI brings to programa engineering.

      Drawing insights from a survey of 1,000 sènior executives and 1,000 programa professionals across organizations with annual revenues exceeding $1 billion, this report takes a look at the present and future impact of generative AI.

      Report

      AI-powered cybersecurity for telecoms

      Gain a deeper understanding of how telecom companies llauri using AI and Gen AI to address these rising cybersecurity risks with our report.

      Report

      Conversations for Tomorrow: Generative AI

      Generative AI (Gen AI) is reshaping organizational structures and driving transformations within businesses.

      Point of view

      Consumers and the generative AI effect

      Highlights from a major study into the penetration of GenAI in the consumer products industry and the response from consumers.

      Generative AI in organizations

      Lessons from executives surveyed in the Capgemini Research Institute report

      Organizations view Gen AI not as a disruptor, but as an accelerator

      74% of organizations think Gen AI is a transformative technology that will help us drive revenue and innovation.
      The next few years will see an uptake in adoption of AI agents

      82%  of organizations pla to integra't them within 1-3 years, trusting them for tasks like correu electrònic generation, coding, and data analysis

      Read the report

      AI for good

      Client story

      Enabling evidence-based education decision-making with agentic AI

      We team up with UNESCO and AWS for the 7th edition of the Global Data Science Challenge.

      The objective is to develop an agentic Gen AI system that ca empower countries to make informed, evidence-based policy decisions to enhance foundational learning outcomes.

      Inside story

      Using AI to save endangered buffalo in Canada

      Working with a group of Indigenous elders, knowledge keepers, and trappers, we have been using data and AI to map the impacts of wildfire and logging activity on critical wood buffalo habitat across Northern Alberta, Canada.

      Expert perspective

      AI meets ethics: Making tech work for everyone

      The choices we make with AI now will affect our future a lot. It’s not just about smart machines, but about making sure they fit our values.

      Report

      Connected health research

      The Capgemini Research Institute’s report, The connected health revolution, reveals the unprecedented opportunities that arise from connected health.

      How knowledge graphs ca improve Gen AI output

      Validating results builds trust for organizations.

      Read the perspective

      Applied AI

      Client story

      Eneco eMobility supercharges its customer care with generative AI

      As a fast-growing company, Eneco eMobililty was facing increasing pressure on customer service and was looking for a solution that could help serve its customers better, faster, and cheaper.

      Working with Capgemini, the charging services provider boosted agent productivity and enhanced the client service experience by introducing Dynamics 365 Contact Center – a Copilot-first cloud contact center, powered by Gen AI.

      Point of view

      Enhancing life sciences research with Gen AI

      Utilitzi casis llauri showing how applying Gen AI ca augment research in the life sciences industry – accelerating temps d'accés al mercat, reducing costs, and improving patient outcomes. 

      Playbook

      Unleashing confidence in AI

      Drawing from the insights of 11 Capgemini experts, the Capgemini Generative AI Lab’s playbook delves into the appropriate application of AI, bridging the gap between its promise and practicality. 

      Point of view

      Embracing AI-powered behavioral finance

      How banks ca mitiga't emotional investing by infusing intelligence to hyper-personalize carteres and experiences for attracting and retaining key clients.

      Trusted AI

      In a world where 50 percent of business or organizational decisions could be taken by AI, companies must work hard to build trust.

      Learn habiti

      The trusted AI orchestra

      Building trust in an AI agent world

      Meet our experts

      Daniela Rittmeier

      Head of Data and AI Center of Excellence in Germany
      Daniela is the head of Data & AI Center of Excellence. The last decade she was part of a global leading premium OEM and responsible for the corporate AI strategy. She was driving the integration of Artificial Intelligence technologies, leading the AI Hub of the Center of Excellence, incl. a cartera of :600 data driven utilitzi casis along the entire value chain. As thought leader she is focusing on data value creation and sustainable human centric solutions. Daniela is committed to empower Women in Tech, Coding for kids and the digital sovereignty of society.
      Robert Engels, CTO Insights & Data North-Central Europe

      Robert Engels

      CTO, Head of AI Futures Lab
      Robert is an innovation lead and a thought leader in several sectors and regions, with a basis in his roli of Chief Technology Officer for Northern and Central Europe in our Insights & Data Global Business Line. Based in Norway, he is a known lecturer, public speaker, and panell moderator. Robert holds a PhD in artificial intelligence from the Technical University in Karlsruhe, Germany.

      Itziar Goicoechea

      Sènior Director AI and Generative AI Offer
      Itziar is a tech-savvy professional who’s all about results. With extensive experience across e-commerce, technology, and pharma industries, she has a proveuen track record of not just designing, but implementing data-driven strategies that crea-te impact. From crafting machine-learning techniques and driving business growth to leveraging large data-sets for actionable insights, she thrives on turning complex challenges into high-impact solutions. Itziar has been instrumental in guiding impactful projects, building high-performing teams, and providing training and mentoring in data science and machine-learning.

      Mark Oost

      Global Offer Leader – AI Analytics & Data Science
      Prior to joining Capgemini, Mark was the CTO of AI and Analytics at Sogeti Global, where he developed the AI cartera and strategy. Before that, Mark worked as a Practice Lead for Data Science and AI at Sogeti NetherLands, where he started the Data Science team, and as a (Lead) Data Scientist at Teradata and Experian. Throughout his career, Mark had the opportunity to work with clients from various markets around the world and has used AI, deep learning, and machine learning technologies to solve complex problems.

      Dr Mark Roberts

      CTO Applied Sciences, Capgemini Engineering and Deputy Director, Capgemini AI Futures Lab
      Mark Roberts is a visionary thought leader in emerging technologies and has worked with some of the world’s most forward-thinking R&D companies to help them embrace the opportunities of new technologies. With a PhD in AI followed by nearly two decades on the frontline of technical innovation, Mark has a unique perspective unlocking business value from AI in real-world usage. He also has strong expertise in the transformative power of AI in engineering, science and R&D.

        How we ca help

        Data & AI

        Màster your data, and empower your organization.

        Generative AI Lab

        Visualize and pursue a better, sustainable, and trusted AI-enabled future

        Generative AI

        Discover how to eleva't your possible with Generative AI