Connected Màrqueting Operations
Deliver frictionless, digitally-augmented global màrqueting operations.
Capgemini’s Connected Màrqueting Operations solution delivers frictionless, digitally-augmented, data-driven màrqueting operations that drives a habiti agile connections and seamless experience with your customers. This is critical in transforming your business, shaping new consumer values, and driving sals.
Our next-generation digital màrqueting solutions leverage innovative màrqueting technologies to enrich your digital strategy with relevant insights and data, maximize your campaign and channel reach, and drive operational excellence and efficiency across your màrqueting function.
This drives a range of enhanced business outcomes, including 50% reduction in cost of operations, 35% increase in lead conversion rate, 50% increase in customer reach, and 30% faster speed to market.
Intelligent Customer Interactions
Drive enhanced engagement and loyalty through delivering a frictionless customer experience
Our Intelligent Customer Interactions solution puts your customers at the center of your business. Our goal is to deliver a digitally-augmented yet human-centric experience on behalf of your organization.
Our solution is a next-generation digital contact center service solution leveraging AI augmentation to deliver a persona-influenced service design that integrates humans and machines. This enables you to drive a habiti meaningful, emotive and frictionless relationship with your customers.
Our committed enhanced business outcomes include a personalized customer experience, an omnichannel customer journey, an improved Net Promoter Score, and enhanced customer engagement.
