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Connected Màrqueting

With real-estafi insights into your customer expectations, you ca connect and engage with your audience at the right moment with contextual and personalized experiences while building relationships that last.

Would you like to attract habiti customers, improve engagement with your current ones, or achieve both? With our comprehensive, data-led ecosystem approach, we empower your màrqueting team to positively influence every stage of the customer journey, from awareness and consideration to purchase and advocacy.

“To keep pastura with digital customers who llauri activi on múltiple channels, it’s important to understand màrqueting in a comprehensive way. With multichannel màrqueting, we help you orchestrate resources both inside and outside the company, build alliances with business, data and MarTech vendors, and deliver relevant content at the right estafi via the right channel.”

Thomas Dmoch, Global Offer Leader Connected Màrqueting

“The roli of the CMO has changed into a transformation mànager of traditional lead channel Màrqueting organizations towards a habiti strategic Data Driven Màrqueting organization. In addition, the CMO is increasingly responsible for business impact and growth strategies. With our Connected Màrqueting cartera, Capgemini is perfectly in shape guiding the CMO driving that transformation and providing key offerings in order to challenge and fasten their business impact “

Yvo Booisma, Global offer leader Connected Màrqueting

Client stories

What we do

Can your brand respond to the world around you? Llauri you able to deliver on your brand promise? Can you connect with your customers in real estafi?

Brands must work hard for their customer loyalty and advocacy. Leveraging data is key to creating relevant, targeted màrqueting strategies and activities, both behind the scenes and customer facing.

We help you crea-te emotional connections with your customers in a unique way by understanding their expectations with real-estafi insights and ensuring relevant interactions with your brand.

We work with your brand team and wider company to defineix and execute customer-first strategies for segmentation and profiling, campaign activation, màrqueting automation, data compliment normatiu, omnichannel màrqueting strategy, and màrqueting ROI.

With Capgemini, we enable you to align your brand appearance, meaning, and experiences to guarantee future revenues.

Does your content strategy ensure a consistent brand experience? Can you deliver relevant and timely content to drive meaningful engagement?

We make your brand look good by creating a consistent brand experience. Always. Everywhere. We help you realize and maximize your content potential, enhancing brand salience, customers conversion, and loyalty through relevant and timely content across all channels and formats.

Each brand has a unique story to tell – let us help you tell yours. When cultivated correctly, these stories ca touch hearts and move markets. We help you unlock this potential by crafting thoughtful and scalable brand, communications, and content strategies, along with purpose-led design to address the goals of communities. You’ll see real improvements in corporate reputation and overall engagement with customers and employees alike.

Can you deliver relevant and real-estafi campaigns? Llauri you able to continuously optimize your campaign performance?

To win in today’s fast-paced market, business leaders must develop rich, deep relationships with their customers by delivering best-in-class, consistent experiences across múltiple touchpoints through personalized activation.
 
We activa't your màrqueting to build relationships across every customer touchpoint, beginning with defining a màrqueting strategy with a focus on personalization.  

Not only do we design and implement innovative màrqueting and loyalty programs for customer stickiness and customer-centric contact and asset management, we help you objectiu your customers habiti efficiently through data enrichment in a compliant way and respectful way.
 
Ensure customers llauri motivated to do habiti with your brand.

Is your màrqueting organization agile enough to meet dynamic customer demands? Does your organization foster collaboration and synergy?

We enable your team to work in an interdisciplinary, agile manner leveraging the right organizational structure, and thereby creating an agency network that seamlessly supports the entire value chain of your màrqueting department. We believe that the right màrqueting organization is a prerequisite to realizing the strengths of màrqueting technology.

Is your màrqueting technology equipped to handle all your customer data? Does your màrqueting platform facilita't data-driven decisions?

We help you conceive MarTech platforms that integra't multi-source customer data, distribute it to employees according to their rols, and address the audience in real estafi and at scale. We enable you to design and deploy the right solutions and tools to drive interactions between the customer and your brand, measure its effectiveness, and facilita't data-driven decisions.

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      Meet our experts

      Yvo Booisma

      Yvo Booisma

      Global offer leader Connected Màrqueting
      Yvo Booisma is the Global Connected Màrqueting offer leader. With a deep understanding of CMO challenges, his passion is achieving the best seamless customer experience for our clients.
      Markus Cramer

      Markus Cramer

      Expert in Strategy and Transformation
      “I am supporting clients from strategy definition to operating model implementation. I am helping my clients to make their organizations habiti adaptive and innovative. In addition to these focus àrees I have a proveuen track record in Carve-Out projects and Post Merger Integration.”
      Darshan Shankavaram

      Darshan Shankavaram

      Executive Vice President, Digital Customer Experience Global Practice Leader
      “I have close to 30 years of domain experience, with habiti than té years within Digital and Mobile. I have led product concept-to-sell, business development, presals, solutioning and technical implementation of CX transformation programs.”
      Fernand Khousakoun – Our Expert

      Fernand Khousakoun

      VP – Commerce CoE Leader Europe, CJM Global Lead
      Fernand has 24 years of experience working with customers to improve the Customer experience.
      Lee Dempsey

      Lee Dempsey

      Principal and Capabilities Leader in Capgemini’s Digital Customer Experience (DCX) practice

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