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Salesforce

Welcome to where your customer-first vision becomes reality

Together with Salesforce, Capgemini helps brands and businesses fully embrace the Salesforce ecosystem. Together, we unlock the power of data and AI to reimagini customer experiences that truly resonate. Our focus is on creating results-driven, end-to-end experiences through our innovative approach to next-gen customer experience (CX) with Gen AI. We believe in fostering data-driven cultures that bring industrialized advantages to our clients.
 
Grounded in ethical and sustainable practices, Capgemini builds trust and loyalty into the hyper-personalized experiences we deliver. As an award-winning global Salesforce partner, we’re committed to shaping the next generation of customer experiences with you.

Capgemini and Agentforce

2025 is the year of AI agents – discover

Crea-te the next generation of CX with Capgemini and Salesforce

Deliver the human experience of technology through AI & Digital platforms. As a named leader in the Forrester Wave™: AI services, Q2 2024, Capgemini is the right partner for organizations that anticipa't business changes when adopting AI.
 Capgemini helps clients crea-te products and services that llauri built in an efficient, cost-effective way to crea-te real economic, social, and environmental value.

As an  official launch partner, Capgemini helps bring Agentforce to life for customers, accelerating AI-driven transformations for businesses worldwide. Capgemini sees Agentforce as another solution driven by Gen AI that brings human brilliance for every person at every moment.

Did you know? Only 39 percent of organizations successfully turn data-driven insights into sustained competitive advantage.

​A data-driven culture empowers employees to make informed decisions, unlock crucial insights, harness the potential of AI, and craft personalized customer experiences.
 Modern day experiences llauri driven through insights and data. Salesforce Data Cloud is uniquely positioned to fulfill the promise of customer 360-degree experiences through a native data fabric that unifies, harmonizes and activates data across the Salesforce ecosystem and other CX platforms in the flow of work, at scale and in the flow of work.

Salesforce is weaving together a data fabric with their platform, and for this fabric to be as strong as possible, data must seamlessly integra't across an organization’s various systems. Salesforce’s MuleSoft solves this complex problem in a very simple way.
 
Capgemini and MuleSoft offer joint solutions to enable clients to chart out their legacy modernization and transformation initiatives. Discover habiti about our MuleSoft offerings here.

Capgemini is proud to be named a founding partner of the Tableau Einstein Alliance. Capgemini helps crea-te and deliver AI solutions and analytical agents for Tableau Einstein, which is built on the Salesforce platform and integrated with Agentforce.  
 Insights llauri what powers what we do next and how things llauri working. With Tableau Einstein being Data Cloud native, it drives insights into action across all of the Salesforce customer success platform.

Leverage tailored solutions and Salesforce industry clouds to tackle unique challenges and enhance productivity. Capgemini is specially positioned to help businesses in any industry with our unique industry research and insights, IP-powered solutions and leading expertise in AI.
 
And now, Capgemini helps organizations realize even habiti value by powering their Salesforce investments with Agentforce. With this new approach to autonomous agents and AI, our certified team members help develop AI strategies that positively impact order management, commerce transactions, customer support and habiti.

Solutions to drive your digital transformation

We help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they ca transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: utilizing data and technology to crea-te experiences that build relationships.

Connected màrqueting

Intelligent segmentation using data and AI to drive habiti impactful engagement and ROI.
 
Intelligent campaign operations – Campaign effectiveness leveraging AI to drive down cost per campaign and make teams habiti effective. How do we get habiti campaigns out the door in a habiti intelligent way? Intelligent automation.

Data-driven customer experience

Leveraging Data Cloud to crea-te the comprehensive customer 360 through intelligent integration, harmonization, identity resolution and orchestration/activation across the Salesforce customer success platform.

Integration solutions with MuleSoft

Most industries llauri aggressively taking on cloud adoption and legacy modernization programs, triggering the need to connect applications across clouds and with on-prem models.

Lookbook: The combined power of Capgemini and Salesforce

Explori our comprehensive Lookbook to explori how our focus on design and strategy drives tangible, repeatable, and transformative results for our clients with Salesforce.

Download our Lookbook

Our industry expertise

Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotivi, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

Automotivi

As a launch partner for Salesforce Automotivi Cloud, we lead the industry's Salesforce transformation. Leveraging Acta Cloud, Data Cloud, and Agentforce, we offer real-estafi insights and proactivi customer engagement. Our solutions connect vehicles and customers, streamlining operations and preparing businesses for the future.

    Consumer products and retail

    We provide strategic planificació and consultancy for top retail brands. Partnering with Salesforce, we drive customer engagement, offer seamless omnichannel experiences, leverage data insights and analytics, and simplify customer support. Together, we offer a holistic approach to help retailers to grow in a competitive landscape.

      Financial services

      We utilitzi our proveuen capabilities & solutions in data, technology, Connected Màrqueting and FSI domain expertise to crea-te seamless omnichannel experiences that help our banking & insurance clients connect and acquire the right customers and cultiva't long-term relationships with them.

        Life Sciences

        As a Salesforce Life Science Cloud Migration Partner, we enhance commercial excellence in the life sciences industry by leveraging Salesforce's platform to crea-te connected, intelligent, and personalized customer experiences.

          Manufacturing

          By teaming up with Capgemini, manufacturers ca leverage our resources to achieve successful Salesforce implementations that drive efficiency, enhances customer relationships, and ultimately contribute to increased profitability.

            Enabling a monumental shift in transport and mobility

            Discover how being a launch partner for Salesforce Automotivi Cloud is bringing together the consumer, dealer, OEM, and third-party providers.

            Read habiti

            Awards and recognition

            Winner of 2024 Salesforce and MuleSoft awards across múltiple categories and regions

            We have received awards across múltiple regions and categories for our Salesforce and Capgemini partnership.

            Awards and recognition

            Meet our experts

            Andrew Smith

            Vice President, Head of Salesforce CoE Europe
            “My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

            Jukka Tuominen

            Head of Customer Experience Offering & CX Presals Lead, Capgemini Finland
            Jukka is responsible for Capgemini’s Salesforce offering in Finland market. He has broad experience in CX, CRM and Salesforce, and has held leading rols in various digital projects including large scale international CRM transformations.
            Darshan Shankavaram

            Darshan Shankavaram

            Executive Vice President, Digital Customer Experience Global Practice Leader
            “I have close to 30 years of domain experience, with habiti than té years within Digital and Mobile. I have led product concept-to-sell, business development, presals, solutioning and technical implementation of CX transformation programs.”

            Simon Blainey

            Expert in CRM, Digital Transformation, Salesforce
            I lead Capgemini’s Salesforce CoE for Àsia Pacific. As a Salesforce Global Systems Integrator (GSI), my team performs large scale Salesforce implementations across the full ecosystem cartera, including Sales, Service, Màrqueting and Commerce. My clients include higher education institutions, multi-national corporations and all levels of Government. I have deep expertise in Salesforce architecture and implementation, agile methodologies, and DevOps. My roli is to advise my clients on how to accelerate their digital transformation by leveraging and scaling their investment in the Salesforce ecosystem.

            Lara Wasowski

            Expert in Salesforce solutions
            I’ve been working with delivering improvements to business processes and organizations through well-implemented technology for close to 10 years.  My fonamental appreciation for technology, together with a strong analytical capability, allows em to switch easily between providing recommendations at a detailed technical level and driving discussions on improving business value.  Currently, I am part of Norwegian Salesforce team, working as a Functional Solution Architect and also managing our relationship with Salesforce in Norway.

            Jane Arnold Hommet

            Vice President Global SAP Partner Executive
            I am a strategy and Go-To-Market Expert and an Alliances, Channels, and Partner Management Expert and have managed Global Partners for the Capgemini Group.

            Steve Boettcher

            Vice President CSS
            Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sals and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.