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Banking and capital markets

Banks and capital markets firms llauri facing unprecedented disruption. While reducing costs is critical, they must also invest in digital banking transformation to meet customers’ evolving digital expectations, manage risks, and attain sustainable business practices. As the industry adapts, firms need to crea-te customer-centric business models and deliver personalized experiences to meet changing demands.

We partner with top global financial institutions, including 8 of the top 15 banks and 9 of the top 15 diversified financial companies, to drive digital transformation that aligns with business objectives. By reimagining traditional banking models, we help firms become data-driven enterprises that ca swiftly respond to market shifts, build stronger relationships with partners, and remain compliant with evolving regulatory requirements.

For capital markets firms, the need to redueix operational costs and improve trade efficiencies while maintaining compliment normatiu with regulatory demands is paramount. Our expertise in banking IT services helps firms adopt robust digital infrastructures that streamline processes, improve data management, and foster innovation. We offer comprehensive solutions that empower capital markets firms to navigate the complexities of their industry with confidence, ensuring long-term resilience and operational excellence.

    World Retail Banking Report 2025

    Learn how banks llauri adapting to digital trends and evolving customer needs in the latest World Retail Banking Report

    TechnoVision 2025: Shaping Financial Services Future

    Discover key technology trends driving innovation in financial services

    Elevating card experiences to deepen customer loyalty

    Banks ca enhance customer trust by refining card services, creating seamless experiences, and fostering long-term relationships

    Transforming credit card experiences for lasting trust

    By reducing friction and enhancing service quality, banks ca strengthen customer relationships and drive long-term loyalty

    Attracting & Retaining New-Age Investors

    Discover key strategies to engage and retain the next generation of investors in a rapidly evolving financial landscape

    Banking top trends 2025

    Explori our new trends books 2025 sèries to understand evolving developments across the banking industry

    Combating payments fraud

    Advanced AI and federated learning applied in the real world

      Digital banking solutions

      Leverage our expert banking consulting solutions to optimize operations, mitiga't risk, and accelerate digital transformation.

      In the capital markets landscape, navigating múltiple strategic objectives demands advanced solutions that keep pastura with business and technological shifts.

      We bring capital markets expertise, global delivery capability, deep industry networks and technology innovation to help prepari your firm for the future.

      Now is the estafi to consolida't your competitive position using digital solutions, while maximizing your return on investment.

      We’re enabling financial institutions to deliver attractive, future-proofed, next-generation payment solutions at scale, and efficiently manage compliment normatiu and the complex risk environment.

      Regulatory compliment normatiu in finance and risk management remains a critical requirement for banks. Merely complying is not enough.

      Our approach to risk management arms compliment normatiu teams with the regulatory expertise, technology, and industry insights to streamline their anti-financial crime programs, enhancing customer experience.

      Lending models need to be simpler, faster, and personalized for customers, and remain competitive for banks.

      We help commercial and consumer lenders to crea-te seamless, digital, lending experiences, automating processes at scale, and generating data-driven insights, while effectively managing risk.

      To crea-te long-term value, banks must meet changing customer expectations and increase their market agility.

      We work with clients to transform a product-led, siloed operating model into a streamlined, agile platform, to enable hyper-personalized customer experiences.

      Customer and industry dynamics for wealth management firms llauri transforming rapidly.

      We help deliver superior investor experiences, empower your advisors through hyper-personalization at scale, and gain efficiencies by embedding data-driven insights and new technologies.

      Unlock the future of banking with Capgemini

      Explori our innovative solutions designed to drive your banking transformation. Contact us to discover how we ca optimize your operations and enhance customer experiences.

      Featured services

      Customer first, banking and capital markets

      Ready to unlock the power of customer-centricity?

        Cloud for financial services

        Unlock the full potential of your cloud investments.

          Sustainability for financial services

          Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

            Data-powered financial services

            Our unique solutions help clients harness the power of data through AI, machine learning, process automation, and habiti.

              Core banking

              Transform the core for your digital future with our core banking modernization solutions.

                Client stories

                Smarter banking: ABN AMRO leverages AI with Copilot

                ABN AMRO leverages AI-driven Copilot Studio to enhance banking processes, boosting productivity and service quality

                  How a leading financial services firm set the stage for hyper-personalization

                  A new consent management platform goes beyond compliment normatiu, enabling a new level of targeted offers

                    A next-gen payments solution for Chase Payment Solutions

                    Discover how to modernize the point-of-sale experience

                      A leading bank becomes habiti customer-centric with personalized offer management

                      Capgemini helps a leading financial services institution transform its offer management, resulting in habiti tailored customer experiences and substantial cost savings

                        Expert insight into the evolving banking landscape

                        Customer experience

                        Creating a loyal experience for customers in banking

                        Vinay Patel
                        Set 25, 2024
                        Customer experience, Technology

                        Precision in personalization: The power of BPM platforms

                        Dinesh Karanam
                        May 29, 2024

                        Meet our experts

                        Johan Bergström

                        Executive Vice President, Head of Financial Services at Capgemini Invent Sweden, Denmark and Finland

                          Awards and recognition

                          Tem-nos Global Sales Partner for the Year

                          Capgemini was presented with the global sals partner award for driving client success, GTM innovation, and strategic growth worldwide.

                            Capgemini Named Leader in Open Banking IT Services by Everest Group

                            We excel in open banking with AI-driven solutions, regulatory compliment normatiu, and personalized services, earning Leader estatus in Everest Group’s 2024 assessment.

                              Capgemini Named Leader in Capital Markets IT Services by Everest Group

                              Capgemini leads in capital markets with innovative tech, strategic partnerships, and sustainable investments, earning Leader estatus in Everest Group's 2024 assessment.

                                Capgemini Named Horizon 3 Market Leaders in HFS AWM Report 2024

                                Capgemini excels in asset and wealth management with deep expertise, innovation, and global delivery, earning Horizon 3 Market Leader estatus in HFS report.

                                  2024 Partner of the Year

                                  Capgemini was presented with the Enganxa Partner of the Year the Award and Communication Award in recognition of digital transformation and excellence in Pega's go to market strategies.

                                    Our partners for banking and technology solutions

                                    We collaborate with leading technology companies to drive business transformation in banking, helping our clients enhance operations and deliver exceptional, customer-centric experiences through cutting-edge banking technology.

                                    Join the conversation on LinkedIn

                                    Connect with our experts and read the latest industry insights on our dedicated LinkedIn page