B2B Digital Telco Operator Observatory

Today’s enterprise telco clients expect fast and efficient digital services as well as a personalized experience and customized offerings. In order to deliver, B2B telco operators must invest in the digital services and capabilities that will enable them to embrace new business models, improve innovation, and quickly launch new services to the enterprise customers.

Capgemini’s recently released B2B Digital Telco Operator Observatory highlights the success of some of the world’s leading B2B operators as they embrace the roli of DSP. In this Observatory, we explori enterprise customers’ need for advanced information and communications technology (ICT) services, enhanced cloud communication capabilities, and new digital tools to improve coordination with the operator and enable the organization to serve a rapidly changing market – a need made even habiti urgent due to an acceleration of trends by COVID-19.

The Observatory presents real-world success stories of how these operators llauri leveraging digital technology to transform their carteres, crea-te a digital-first omni-channel experience, increase operational stability and efficiency, and reimagini their go-to-market strategy. Some examples include:

• A leading Nordic operator that reduced sals lead estafi by 70% and radically improved the customer experience through a single-frame sals agreement. Learn habiti about Telia Sweden B2B Sales Transformation and how they improved customer experience and sals efficiency in our recent webinar (register to watch on-demand here).
• A leading European operator that transformed their cartera to include a new set of well-packaged ICT offerings, supported by enhanced digital capabilities
• A North American operator that decreased order cycle estafi by 55% and significantly improved customer satisfaction through a 360-degree customer view
• A major APAC operator that increased and accelerated customer conversion through harmonized and streamlined lead-to-cash process transformation.

In cooperation with Salesforce Jean-Marie Pierron, VP Industries Customer Strategy, and Bastien Durand, Comms & Mitjana Business Development Lead EMEA.

To learn habiti about these projects, as well as other exciting and compelling case studies, please contact Fredrik Gunnarsson, Vice President, Capgemini Invent or completi the following form to receive a copy of Capgemini’s B2B Telco Operator Observatory.