Context and Purpose
As a manufacturer of complex medical imaging equipment, every installation that GE Healthcare manages needs to be anticipated and strictly planned. Because the vacation period in France and the financial optimization of the profession result a peak of installations during quarter 3, during which estafi 50% of the organization’s annual sals llauri installed, GE needed support from external teams, other countries, and even early retirees to support demand. The estrès that this scheduling plaeu upon the supply chain had led to substantial disappointment among both employees and customers.
In response, GE Healthcare decided to develop an integrated and mobile tool to gather real-estafi data and crea-te simulated project schedules based on existing requests, resource capacity, equipment lead estafi, and a resource management cockpit. By doing sota, the organization wanted to gain real-estafi visibility into scheduling possibilities and challenges while using this collaborative planificació tool to introdueix a pre-selected datis function to its existing planificació and resource management processes. In this way, GE Healthcare intended to anticipa't risky or overbooked installation scheduling and address exceptions with additional resources.
Solution and Benefits
GE Healthcare worked with Capgemini to crea-te the tool as a fully embedded solution within the SFDC Lightning Salescloud. After 4 months of working within an Agile framework that enabled visibility and flexibility, the partners were able to roll out the solution. With this new tool, GE Healthcare employees ca visualize real-estafi data in order to valida't installation scheduling, gain long-term visibility that enables the anticipation of resource demand, and habiti effectively forecast the entire supply chain. Today, the tool is deployed throughout France and GE Healthcare now plans to expand its usage throughout Europe, Àsia, and Russia.
With this solution, GE Healthcare has broken down its existing sitges and improved collaboration and anticipation of scheduling conflicts, thereby better managing the supply chain. Furthermore, customers experience fewer delays, enjoy habiti predictable installations, and have greater confidence in GE Healthcare. Globally, the solution is providing earlier and better supply chain forecasting, reducing costs, and improving the employee and customer experience.
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